Customer Service
We as consumers appreciate product knowledge, fashion advice, personal attention and quick resolutions to issues that may arise during the transaction. PA is committed to making the shopping experience satisfying and joyful!
Excellent customer service is as much a priority online as it should be in a retail store. Just as our designers and craftspeople are treated fairly, it is natural that you, the customer, are too.
Report a Problem
Sophistication and technology can lead to digital errors. Help us make your Project Artisan experience the best it can be by reporting any problems you encounter or suggestions for improvement.
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Contact Us
For all other inquries, feel free to contact us.
Help
For more information go to our "Help" section.
Most Commonly Asked
Purchasing
When is my credit card charged?
Your credit card is charged at the time your order is placed. All of the designers who sell through Project Artisan are working from independent global locations and will be fulfilling your order directly. close
How do I return an item?
Contact our Customer Service team by calling 1-949-270-2910 or emailing us at returns@projectartisan.com to obtain a "Return Material Authorization number" or RMA#.
Upon approval, customer service will send you an RMA# with shipping instructions. Products will be returned directly to each designer. You are responsible for all shipping costs. Please use the original packaging if available and in good condition. Please make sure to securely re-package as you are responsible for products damaged in return transit. If you are returning an item that was shipped by mistake or is defective, Project Artisan will pay the return-shipping costs close
When will my order ship?
Unless otherwise noted in each designer's shopping area or within product details, orders will be shipped upon receipt of order.
Once the designer ships your order, you will receive an email that includes the shipper's tracking information.
If your order includes multiple designers, you will receive an email from each designer indicating your product has been shipped. This will include UPS tracking numbers.
If you have questions about delivery times or tracking packages, please email us at customerservice@projectartisan.com or call 1-949-270-2910.
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Connecting With Designers
Is there a way to dialog directly with designers?
Yes, Project Artisan allows and encourages you to get to know each designer. Simply go to the designer you wish to communicate with and click on the “speak with the designer” link. There you can ask questions, make comments and have a direct line to your favorite Project Artisan designers. close
Personal Shoppping
Do you offer a personal shopping service?
Yes, when you register with Project Artisan you will be able to follow your favorite designers and products and receive updates as they become available. Use our “follow this designer” system located within "My Account". close
